Wantiva

Support

What do you need help with?

Account & sign-in

Profile, password and account settings.

Cash offers, trades, delivery or an item issue.

Photos, private drafts and CSV imports.

Choose your email and push preferences.

Ask for a review through the relevant notification.

Safer meetups and private reporting tools.

Open it and use “Need help with this transaction?” to send a private report linked to the right items and members.

Send a private request, with or without an account. Only the authorized Wantiva team can read it.

Where can I change or cancel an offer?

Open My offers, then the relevant offer. The available actions depend on its current status. Read the confirmation before canceling.

How do I continue a CSV import?

Open My imports and select the import to continue. Check the item details, condition and photos before publishing.

What if the shipping quote is missing?

Check the delivery address and packed-parcel measurements in the transaction. If a support reference is shown, include it in your private report.

Does a report cancel a transaction?

No. Sending a private report does not automatically cancel or dispute the transaction.

In immediate danger? Leave the situation and contact local emergency services. Wantiva cannot provide emergency assistance.