Help center
Find the right next step without sharing private transaction details publicly.
Account and sign-in
Manage your profile, address, password and seller availability from account settings.
Account settingsOffers and transactions
Open the relevant transaction to report a payment, delivery, item or safety issue privately. An issue report does not automatically cancel an order.
My transactionsSafe exchanges
Review practical advice for meeting in person and sending tracked parcels.
Safety adviceHow Wantiva works
Learn about listings, private offers and the steps after an offer is accepted.
Read the guideModeration support
If your listing or account was restricted, use the link in your notification to ask for a human review. You can still sign in, read your notifications and existing transactions, and contact support during a suspension.
During an account suspension, you cannot post listings, make or accept offers, or send transaction messages. Existing transactions are not automatically canceled. A moderator must review the case before access is restored.
Open the safety-review notification in your account to send a request linked to the right decision.
If you feel in immediate danger, leave the situation and contact local emergency services. Wantiva cannot provide emergency assistance.